How do I view our users?

o view all users registered to your subscription, click on the 'Users' box from the self service home page or from the left menu.

This will show you your active users. 

You can change what you see by selecting different options in the Service, Role or Status drop down lists.

From the list of users, you can see:

• Person’s name 
• Username – used to login.
• Subsidiary they belong to – useful when you want to create a new user with similar access.
• Active status – if the account is active, the box is ticked; if inactive the box is empty.
  Note that inactive users do not count to your subscription. The Organisation Administrator must remove roles from inactive users before assigning those roles to other active users.

• Locked status – if the user fails to log in on the fourth attempt, their account gets locked for security reasons. This is shown by a tick in this box.
  If the box is not ticked then the user can log in if their account is active and they know their password.  
  To unlock a person, Click on 'Edit' to update their status.