How do I update user details?

Click on the 'Users' box from the self service home page or from the left menu.

When you see the list of users, click on the ‘Edit’ link beside the user’s name to edit their details.

You’ll be taken to the User Details screen.

From this page you can:

• View services they have access to - you can grant additional services by ticking the checkbox or strip their access by un-ticking the checkbox
• Change their personal information;
• Change their password - clicking on this link will generate a temporary password automatically on the screen.
• Change their Active or Locked status.

Once you have finished updating their details, click the 'Save' button. 

We will then automatically send an email to the user with the details that have been updated including the new password if you change their password.

Please note that if you deactivate a user or strip their access to a service, an email will NOT be sent out.