If the details of the record have been entered incorrectly or ACS has returned an error message, the CTOREC can be changed and re-submitted to ACS using the EDIT function.
Access
The following reports are available to users with CTO access. If the user have trouble with their access please see User Access Support.
Step 1: Under Exports, click ‘Export Receival Notice’ menu
Step 2: Search for the Cargo Terminal of the CTO Receipt Notice
Select "Cargo Terminals" from the drop down. Once the Cargo Terminal has been chosen, click the ‘Search’ button.
Step 3: Select the Vessel Name of the CTO Receipt Notice
Click ‘Review’ for the vessel that contains the CTOREC to be edited.
Step 4: Select the Line
Click ‘Edit’ on the line that needs to be change.
Note: CTOREC messages can be changed regardless of whether a Status has been returned from the ACS.
Line Status:
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ACKNOWLEGED - Control Received, awaiting response from Customs
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HOLD FOR CUSTOMS / DO NOT LOAD / LOAD / Error with Error Code / REJECTED - Response status from Customs
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ERROR - Control Error has been received from Customs
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PENDING - the message has been sent to Customs without control and response
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Receival Notice delete sent: PENDING - Awaiting response from Customs
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Receival Notice delete sent: WITHDRAWN / REJECTED / ERROR - Response received for the Receival Notice Delete
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Removal Notice sent: PENDING - Awaiting response from Customs for Remove or Gateout
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Removal Notice sent: CLEAR - Response received for Remove or Gateout
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Removal Notice withdraw: PENDING - Response received for the Removal Notice Delete
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Removal Notice withdraw: WITHDRAWN / REJECTED - Awaiting response from Customs for Removal Notice Delete
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Removal Notice sent: REJECTED - Response received on the rejection for Gateout or removal request
Step 5: Edit and Submit to Customs
Finalize the change on the details and click ‘Submit to Customs’ button.
The user may refer on the How to create New CTO Receival Notice for the details of the CTO Receipt Notice.
The user will see the below notification on the top right corner of the screen if the CTO Receival Notice is updated and sent to Customs.