CMR - Info Guide on Report Issue

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User Access Issue

Error - Access Denied

This message appears when the logged in user has no access to the selected report views or actions. If the user have trouble with their access please see User Access Support.

Submit to Customs Issue

Internal Failure to Process Request

This message appears when the report has been submitted for outbound queue and unable to successfully submit report to customs.

1. Select ‘Resend’ to retry sending the same report with the same details

2. Select ‘Search’ to be redirected to a new search of lodged reports

3. Select ‘Create New’ to be redirected to a new report to lodge to customs

Fix and Re-submit Report

This message appears when the report has been submitted to Customs and there is an issue with the information submitted to Customs.

1. Select ‘Fix and Resubmit’ to update the report and re-send report to Customs

2. Select ‘Search’ to be redirected to a new search of lodged reports

3. Select ‘Create New’ to be redirected to a new report to lodge to customs

Customs Error Response

This message appears when the Customs response is error in report; where the error message is seen in the header details or when on hover the status ‘ERROR’.